Privacy Policy

1. Introduction

Alpha Omega Quality Systems LLC ("IntelligentQMS," "we," "us," or "our") operates the IntelligentQMS quality management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or interact with our services.

We are committed to protecting your privacy and complying with applicable data protection laws, including the California Consumer Privacy Act (CCPA/CPRA), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), Connecticut Data Privacy Act (CTDPA), Utah Consumer Privacy Act (UCPA), Texas Data Privacy and Security Act (TDPSA), Oregon Consumer Privacy Act (OCPA), Montana Consumer Data Privacy Act (MCDPA), and the General Data Protection Regulation (GDPR) where applicable.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, company name, job title, phone number when you create an account or request a demo.
• Quality Management Data: Documents, records, audit data, corrective actions, and other quality management information you input into the platform.
• Communications: Messages, feedback, and support requests you send to us.
• Payment Information: Billing details processed through our secure payment provider (we do not store full credit card numbers).

2.2 Information Collected Automatically

• Device & Browser Information: IP address, browser type, operating system, device identifiers, and screen resolution.
• Usage Data: Pages visited, features used, time spent on pages, click patterns, and navigation paths.
• Cookies & Similar Technologies: We use cookies, web beacons, and similar tracking technologies as described in our Cookie Policy.
• Log Data: Server logs, access times, error reports, and referring URLs.

2.3 Information from Third Parties

• Single Sign-On Providers: If you sign in via Google SSO, we receive your name, email, and profile picture.
• Business Partners: We may receive information from partners who refer you to our services.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our quality management platform.
• Account Management: To create and manage your account, authenticate your identity, and provide customer support.
• Communications: To send you service-related notifications, updates, security alerts, and administrative messages.
• Analytics & Improvement: To analyze usage patterns, diagnose technical issues, and improve our services.
• Security: To detect, prevent, and respond to fraud, abuse, security risks, and technical issues.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
• Marketing: With your consent, to send you promotional materials about our services (you may opt out at any time).

4. Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA), UK, or Switzerland, we process your personal data based on:

• Contract Performance: Processing necessary to fulfill our obligations under our service agreement with you.
• Legitimate Interests: Processing necessary for our legitimate business interests (e.g., improving services, preventing fraud), balanced against your privacy rights.
• Legal Obligation: Processing necessary to comply with applicable laws.
• Consent: Where you have given explicit consent for specific processing activities (e.g., marketing communications).

5. Information Sharing & Disclosure

We do not sell your personal information. We may share information with:

• Service Providers: Third-party vendors who perform services on our behalf (hosting, analytics, email delivery, payment processing) under contractual obligations to protect your data.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.
• Legal Requirements: When required by law, subpoena, or other legal process, or to protect our rights, privacy, safety, or property.
• With Your Consent: When you explicitly authorize us to share your information with a third party.

6. Your Privacy Rights

6.1 All Users

Regardless of your location, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate personal information.
• Request deletion of your personal information (subject to legal retention requirements).
• Opt out of marketing communications at any time.

6.2 California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (as amended by the CPRA):

• Right to Know: You may request the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You may request deletion of your personal information.
• Right to Correct: You may request correction of inaccurate personal information.
• Right to Opt Out of Sale/Sharing: We do not sell or share your personal information for cross-context behavioral advertising. For more information, visit our Do Not Sell or Share My Personal Information page.
• Right to Limit Use of Sensitive Personal Information: You may request that we limit our use of sensitive personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

Categories of Personal Information Collected (past 12 months): Identifiers (name, email, IP address); commercial information (subscription details); internet/electronic activity (usage data, cookies); professional information (job title, company); and inferences drawn from the above.

6.3 Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana Residents

Residents of states with comprehensive privacy laws have rights similar to those described above, including:

• Right to access, correct, and delete personal data.
• Right to data portability (receive your data in a portable format).
• Right to opt out of targeted advertising, sale of personal data, and profiling.
• Right to appeal our decision regarding your privacy request.

6.4 EEA, UK, and Swiss Residents (GDPR)

If applicable, you also have the right to:

• Restrict processing of your personal data.
• Object to processing of your personal data.
• Data portability (receive your data in a structured, machine-readable format).
• Withdraw consent at any time (where processing is based on consent).
• Lodge a complaint with your local data protection authority.

7. How to Exercise Your Rights

To exercise any of your privacy rights, you may:

• Email us at [email protected]
• Use the privacy request form on our Do Not Sell or Share page.

We will verify your identity before fulfilling any request and respond within the timeframes required by applicable law (generally 30–45 days). You may designate an authorized agent to make a request on your behalf.

8. Data Retention

We retain your personal information for as long as your account is active, as needed to provide you services, or as required by law. Quality management records may be retained for the duration required by applicable regulatory standards (e.g., ISO 9001 record retention requirements). When data is no longer needed, we securely delete or anonymize it.

9. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL) and at rest, access controls, regular security assessments, and secure development practices. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. International Data Transfers

Your information may be transferred to and processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses (SCCs) where required by GDPR.

11. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will promptly delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page with an updated "Last updated" date. For significant changes, we may also notify you via email or through a notice on our platform.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: